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800.227.4530: Orders, questions, catalogs, customer service (Toll-Free)
415.861.7174: Orders, questions, catalogs, customer service (Local)
415.861.4440: Fax
OFFICE HOURS: Monday thru Friday 9am - 5pm Pacific Time
VOLUME DISCOUNT: We offer price breaks on most items ordered at 5 lbs. and 25 lbs.
The 5 lb.+ price is 10% off the 1 lb price. The 25 lb.+ price is 15% off the 1 lb price.
For orders over $200 we offer a 10% discount.
For orders over $500 we offer a 15% discount.
MINIMUM ORDER: Our minimum order is $30.00.
SHIPPING: Orders shipped to the conterminous 48 states ship out from our warehouse via UPS within 2 business days. International and PO Box addresses ship on Fridays. Post Office orders must be received by end of business day Wednesday to ship Friday.
DAMAGED MERCHANDISE: If you receive a damaged box or damaged merchandise inside, please call our customer service dept. and they will assist you.
RETURNS: If you are not satisfied with any product or service, please call our customer service department and have your invoice number available. All sales are final after 15 days of receipt.
REORDER POLICY: We do not backorder out of stock items. Customers are responsible for paying the freight on reordered items.
IRRADIATION: All our products are free from irradiation.
ORDERING SECURITY: Your credit card and mailing information resides on a secure server. In the frame of your payment window you will see a small pad lock that is closed. You may click on it to get information about us, and to see that the information you give is protected.
PRIVACY STATEMENT: All customer data is kept strictly confidential. We do not sell, rent, or distribute our customers' information to anyone.
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