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Order Info

Our Hours

Our phone lines are open Monday thru Friday from 9am to 5pm, Pacific Time. Phone lines are closed on weekends and major holidays.
For order questions, catalog requests, or customer service call (800) 227-4530 or (415) 861-7174. Our fax number is (415) 861-4440.

Our store is open Monday thru Saturday from 10am to 4pm. Our store is closed on major holidays.

Line Discount

We offer a line discount on most items. When ordering 5 or more units of the same item you will receive a 10% price break. When ordering online, the price will automatically change to reflect the discounted price. When ordering 25 or more units, the price break increased to 15% off the 1 unit price.

Volume Discount

Orders over $200 will receive a 10% discount. This discount will be applied on top of any line discounts.
Orders over $500 will receive a 15% discount. This discount will be applied on top of any line discounts.

Minimum Order

Our minimum order is $30.00 (not including shipping).


Orders for delivery within the conterminous 48 states are generally shipped via UPS within 2 business days, unless otherwise specified. International and PO Box addresses are shipped via the Unites States Postal Service biweekly, on Wednesdays and Fridays. Postal Service orders must be received at least one full business day prior to biweekly pickup days. International orders may take additional processing time for Customs paperwork. Postal orders will be shipped Priority Mail unless otherwise specified.

The below map estimates UPS delivery times from SF Herb Co:
UPS delivery times

Damaged Merchandise

If you receive a damaged box or box has damaged merchandise inside, please call our customer service dept. and they will assist you.


If you are not satisfied with any product or service, please call our customer service department and have your invoice number available. All sales are final after 15 days of receipt.

Reorder Policy

We do not backorder out of stock items. Customers are responsible for paying the freight on reordered items.


All of our products are free from irradiation.

Ordering Security

Your ordering and shipping information resides on a secure server. In the frame of your payment window you will see a small pad lock that is closed. You may click on it to get information about us, and to see that the information you give is protected.

Credit Card Security

We are PCI compliant, which means your credit card is passed through a secure credit card processing portal. We never see or save your full credit card number. Rather, we only receive the last four digits for reference.

Privacy Statement

All customer data is kept strictly confidential. We do not sell, rent, or distribute our customers' information to anyone.