OFFICE HOURS: Monday thru Friday 9am - 5pm Pacific Time. Our phone lines may close up to 30 minutes early on Friday afternoons.
800.227.4530: Orders, questions, catalogs, customer service (Toll-Free)
415.861.7174: Orders, questions, catalogs, customer service (Local)
VOLUME DISCOUNT: We offer a line discount on most items. When ordering 5 or more units of the same item received a price break. The 5+ unit price is 10% off the 1 unit price. The 25+ unit price is 15% off the 1 unit price.
For orders over $200 we offer a 10% discount.
For orders over $500 we offer a 15% discount.
MINIMUM ORDER: Our minimum order is $30.00, shipping extra.
SHIPPING: Conterminous 48 states are shipped via UPS within 2 business days.
International and PO Box addresses are shipped via the Post Office, which picks up packages on Wednesdays and Fridays.
Post Office orders must be received by end of business day Monday to ship on Wednesday, and by the end of the business day Wednesday to ship Friday. Postal orders will be shipped Priority Mail unless otherwise specified.
The below map estimates UPS delivery times from SF Herb Co:
DAMAGED MERCHANDISE: If you receive a damaged box or damaged merchandise inside, please call our customer service deptartment and they will assist you.
RETURNS: If you are not satisfied with any product or service, please call our customer service department and have your invoice number available. All sales are final after 15 days of receipt.
REORDER POLICY: We do not backorder out of stock items. Customers are responsible for paying the freight on reordered items.
IRRADIATION & GMO: All our products are free from irradiation. To the best of our knowledge, all of the products we carry are GMO free. For products with known GMO seedlines (e.g. soy), products are obtained from confirmed GMO-free sources.
ALLERGENS: All products containing any major known allergen are explicitly labeled with the common or usual name of the allergen. The major known allergens include peanuts, soybeans, milk, eggs, fish, crustacea, tree nuts, and wheat. While our manufacturing and packaging practices attempt to reduce and eliminate any cross-contact of products with known major food allergens, our products are packaged on machinery that packages tree nuts, soy products, and dairy products.
ORDERING SECURITY: Your billing and shipping information resides on a secure server. In the frame of your payment window you will see a small pad lock that is closed. You may click on it to get information about us, and to see that the information you give is protected.
CREDIT CARD POLICY: We are PCI compliant, which means your credit card is passed through our credit card processing portal and only a reference number is retained by our company. We never see or save your credit card number during the online ordering process.
PRIVACY STATEMENT: All customer data is kept strictly confidential. We do not sell, rent, or distribute our customers' information to anyone.